Where can I pick up my items?
We only do online, for now, You can only buy from www.priverevaux.ng or Jumia website for now. Resellers outlets will be announced later.
When do I get items I purchase?
Most items will be delivered within 3 working days. However, orders from outside Lagos may take a bit longer not more than 7 working days most cases.
How do I know when items have arrived?
You will receive email notifications with information of the estimated time your goods will be delivered. Order status information will be updated on your profile.
Can I make a custom order request?
Yes, there is minimum order quantity for customized products.
What is the return policy?
Items can only be returned immediately, by the same courier that delivered the item, if you receive a wrong, damaged, defective or counterfeit item
Once I’ve placed an order how do I know what is happening to it?
Order status information will be updated on your profile.
Once I place my order can I cancel or make changes?
Yes, you can change your order. Refund on canceled order will attract transaction charges. Refund process begins after we have completed the evaluation of your returned product. We will send you an email notification once return examination completed and transfer your fund back to the same account that made the payment. The same rule applies for card transactions
What are your delivery fees and costs?
Delivery is free